sociopolitical

trying to cancel your aol account, sucks.

on june 13, 2006, a man named vincent ferrari documented his account cancellation phone call in a blog post, stating he had switched to broadband years earlier. in the recorded phone call, the aol representative refused to cancel the account unless the 30-year-old ferrari explained why aol hours were still being recorded on it. ferrari insisted that aol software was not even installed on the computer. when ferrari demanded that the account be canceled regardless, the aol representative asked to speak with ferrari’s father, for whom the account had been set up. the conversation was aired on cnbc. when cnbc reporters tried to have an account on aol cancelled, they were hung up on immediately and it ultimately took more than 45 minutes to cancel the account. [wikipedia]

do not trust best buy or geek squad.

[media education foundation]